Shipping/Returns

What shipping methods are available?

We ship all our packages through USPS to give you the best rate possible. We provide a tracking number to make sure you know when you’re getting your stuff.

How long will it take till I get my package?

For domestic US orders Standard Shipping takes 2-8 business days (varies on location) for your order to arrive.  We also offer Express Shipping, which delivers your order in 2-3 business days (orders must be received before 12 nn PST). Please check the rates tab for Express Shipping costs.

We process your order within 1-2 business days and then ship it through USPS. Orders placed Friday after 3 pm PST will not be processed until Monday morning. All orders are subject to verification and approval before shipping, and processing may take up to 48 hours. We will be in touch with you if this occurs. Please note that we do not ship on weekends and holidays.

While we will do all we can to ensure your order is delivered on time, Backbeatrags cannot be held responsible for delays in shipment due to conditions beyond our control such as weather, postal service interruptions, etc.

For more questions, you may email heythere@backbeatrags.com

 

What are your shipping rates?

United States

  • Standard Shipping $5 3-8 business days (Varies on location)
  • Express Shipping $15 2-3 business days (Orders must be received before 12 nn PST)
  • Rush Shipping $35 1-2 business days (for overnight shipping, please email us)
  • Free Standard Shipping on all US orders over $120

Hawaii, Alaska, and Puerto Rico Shipping

  • Standard shipping $13 6-9 days (Varies on location)
  • Express Shipping unavailable

 

Do you ship internationally?

Yes we do ship to countries outside the US.

For all Canada Orders

  • Standard Shipping $30
  • Free Canada shipping on orders over $200

For Other International Orders

  • Standard Shipping $40 10-15 business days.  (Varies on location)
  • Free Worldwide shipping on orders over $250

(Please note that we do not accept returns and exchanges on International orders)

*Shipping fee does not include additional duties and taxes 

*All orders outside of the US may be subject to duties and taxes billed by destination country’s customs department. The recipient is responsible for any additional charges for custom clearance. By placing an international order with us, you are consenting to pay the duties and taxes mandated by your country.

 

Can I return an item? How?

Yes you can! We understand that shopping online can be a tricky thing so we want the process to be easy for you.

 

Return requirements:

 

US Domestic Orders:

  • We accept returns on merchandise that are unworn, unwashed, and with tags still attached. Sale, discounted, or special orders are marked as FINAL SALE. Therefore, they are not eligible for refunds or exchanges.
  • Returns are free. Just email us to process your return.
  • We currently do not offer exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

 

Canada and International Orders

  • We accept returns on merchandise that are unworn, unwashed, and with tags still attached. Sale, discounted, or special orders are marked as FINAL SALE. Therefore, they are not eligible for refunds or exchanges.
  • We charge a $10 restocking fee for returns and will deduct it from your refund.  We do not offer exchanges at the moment.  If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

 

To return an item:

  1. Please make sure you that your returns meet all criteria above
  1. Send us an email at returns@backbeatrags.com to notify us of the return and if you have any questions.
  1. Securely package your items in the original packaging if you can (save the trees!) or you can use any packaging your local post office offers.
  1. Please send the return package to us using the label we have provided

Backbeatrags
1976 S. La Cienega Blvd #653
Los Angeles CA 90034

  1. Once we receive the items we will notify you if they meet the criteria and start the refund or exchange process. If your returns do not meet the criteria, you will be contacted and your items will be returned to you immediately. We have the right to refuse returns and exchanges if any of the items show any signs of use, misuse, alterations, or damages that have not been reported immediately. If you have any questions, please email our returns department at returns@backbeatrags.com

 

Refunds and Processing times

We will notify you once your package gets back to us. Once we have verified the eligibility of items for return your refund will be processed in the original form of payment within 5 business days. Please note that your banking institution may require additional days to process the transaction after they have received information from us.

 

Have any more questions?

Please do not hesitate to contact us if you have any questions. Please see our contact information below

 

Email: heythere@backbeatrags.com

 

You can reach us anytime Monday-Friday (excluding holidays) from 9-5 pm Pacific Standard Time.